Horrible packaging, gives you the run around when requesting a refund and return. Contacted customer service to let them know the Route service people were not responding and that I wanted a shipping label for a return, for a DVD set that had it's cover damaged during shipping due to their inadequate, thin bubble mailer that they used. They fobbed it off on the Route service and Route won't respond and send me a shipping label to return for refund. The shout company refuses to help. They just keep fobbing it off to the Route service they use for Claims. I just keep getting asked for pictures when I already provided all the pictures of the damage. Very untrustworthy, and I will never do business with them again.