“I placed an order on 4/3/23 of which was cancelled by shout factory. I received no notification of the cancellation and only realized it days later when i logged into the website to check the status. I never received notification of the cancellation and i was not credited the cost. It was only after i contacted my credit company and filed a compliant about this that i received a credit and notification that the order was cancelled. This process took nearly 2 weeks from the time the order was placed and subsequently cancelled. I have been inquiring weekly as to why this occurred but have yet to hear back from the company. This comes after receiving multiple damaged items from them in the fall of 2022 which required replacements. Because i was excited for the Creepshow release I opted to give them another chance in hopes their customer service and QA had improved... clearly not.”
“Horrible packaging, gives you the run around when requesting a refund and return.
Contacted customer service to let them know the Route service people were not responding and that I wanted a shipping label for a return, for a DVD set that had it's cover damaged during shipping due to their inadequate, thin bubble mailer that they used. They fobbed it off on the Route service and Route won't respond and send me a shipping label to return for refund. The shout company refuses to help. They just keep fobbing it off to the Route service they use for Claims. I just keep getting asked for pictures when I already provided all the pictures of the damage. Very untrustworthy, and I will never do business with them again.”
“Absolutely terrible company. Just search them on google and you will see they have 20 complaints filed against them at the Better Business Bureau (https://www.bbb.org/us/ca/los-angeles/profile/dvd-sales/shout-factory-1216-1003891/complaints).
Bad company, no communication, and they are dishonest.”
“Placed my first, and only, order with this company. 9 items showed up in 6 different packages over the next two months, only after that time period was I made aware that the rest of my items had been back ordered. Then, against my wishes, I was issued a partial refund with no apology or compensation for wasting my time or the fact that they failed to communicate with me properly resulting in me being forced to pay for the things they had already sent me. So, even though I would've rather sacrificed all the items I had ordered in favor of Shout Factory not getting my money, the worst business practices in the home entertainment industry I have ever seen literally gave me no other option. Easily the worst customer service I've ever dealt with in my life on top of it. Would never place an order with this company ever again. 10 out of 10 WOULD NOT RECOMMEND!”
“Pail full retail, a LOT of money for my family, purchasing the Green Acres boxed set. Season 2, Disc 4 would not load in five different dvd players, so I emailed for a replacement. After a couple weeks I finally received a reply, asking for digital photos and copy of receipt. We bought these a year or two ago and NOBODY keeps receipts for common purchases. They insisted that I use a digital camera and send pictures but refused to offer me a camera. My nephew took pictures and I could not load them into the email so apparently I'm stuck with a brand new boxed set with a bad dvd. Shout Factory takes money from customers but REFUSES to back up their products. BE WARNED: Shout Factory will NOT send you a replacement when their products don't work.”
“These people took my money months ago for a limited preorder. Now they never sent it and said it’s out of stock. They sold
My PAID FOR items to someone else and offered me a refund. It’s like I lent them $70 for 5 months for nothing. That is insane. I have every Neca set from them and will not be coming back. Super offended by this. They were very stern and not helpful in resolving this problem which is WRONG. Period”
“My orders have been pretty good, but one time I got DVDs in a box with no padding and one of the cases was chipped. The discs were fine, but you might want to use more padding next time”
“Regardless of keeping me full up with MST3K, I love everything about S!F. The recent release of The ‘Burbs and Roger Corman films has me warm bath happy!”
“I always love ordering through Shout! Factory (I'd much rather shop direct than through Amazon because I know I'm supporting a great company that is doing wonders to support and promote classic television programs). Many thanks for producing the Police Woman DVDs...now can you please reissue the remaining seasons of McCloud and Harry O? You guys are the greatest!”
“First of all, Roger Corman had nothing to do with producing or directing this movie. He just distributed it in the US. This movie steals from Star Wars, Queen of Outer Space, Jason and the Argonauts, and Invaders from Mars. The script is stupid, the acting and dubbing terrible, and the dialogue siller. A total waste of a good cast. Only redeeming value is the reliable score by John Barry. However, Shout Factory has mastered a marvelous print.”
“Originally looked at Shout Factory after I couldn’t find the complete first season of My Little Pony Friendship is Magic at any of the other online stores. I found a number of other interesting shows and movies, including a movie about the 2016 Chicago Cubs World Series win. I ordered three items and selected the free shipping option; my order was shipped and delivered well ahead of schedule. Very impressed with the selection and shipping speed; I will be buying the rest of the My Little Pony series directly from Shout Factory.”
“I love Shout Factory and Scream Factory.
They release some of the best titles, most that I've been praying to get for a long, long time.
I'm always super excited when they announce a movie that I've been waiting for, as I know it will be of the absolute best quality, in transfers, bonus features and awesome packaging and artwork.
I always love their newly commissioned art.
They are, without a doubt, one of the best specialty companies out their.
The Criterion Collection for genre films.
I also always receive some of the best customer service whenever I order from their website.
If I have any questions, they always respond in a timely manner and they always answer in the best, most positive and helpful way possible.
I love this company and I am a customer/fan for life.
Thank you Shout Factory!
Can't wait to see what's coming next!”
