“My orders have been pretty good, but one time I got DVDs in a box with no padding and one of the cases was chipped. The discs were fine, but you might want to use more padding next time”
“i usually pre-order the MST3K releases, and i've ordered a few things here and there from them. once a package never arrived (who knows, someone may have taken it off my porch) and they resent it to me, no charge!”
“Good site, love the movies. I wish the prices were a little cheaper, but that's how I feel about most things in life. And I wish all items could ship at once. But otherwise, good site.”
“I got my shout factory movies not as quick as i thought i should dunno if that was on your guys behalf or what but i thought i should of got them sooner i was happy when i got them with slip covers not all of them but i couldnt complain with the condition the movies were in”
“I wish they would just put out blue-ray/dvd combos. Too many movies available only in blue-ray. The art work is just a matter of taste I would like to see different artists.”
“Good experience but my initial order with ShoutFactory.com was marred by its old ordering system. Now the system is more improved. However, it could be more seamless like Amazon.com. But great discounts on many of the titles during sale periods, though.”
“A great release from the folks at Shout. These are the kinds of shows that the major companies wouldn't bother releasing. We're fortunate to have Shout Factory. Otherwise classic tv dvd releases like this would just not occur. If I had one request of Shout Factory, it would be to hold more sales.”
“I've been very pleased with Shout Factory, they are constantly finding and offering forgotten classics, often on Blue-ray. Very handy and good customer service, too.”
“Paying for the high tier shipping was well worth it as I received my copy early and even more surprisingly? there was no indication on the package delivered so that is an up in my book for those who live in an area where deliveries left on your doorstep can sometimes go missing. The DVD/BD is great however they do not sub the Japanese insert songs Butter-fly or Brave Heart. Also, during a scene where Izzy is in the middle of an exposition dump and other characters start talking, they do not sub what he is saying in the background
This is frustrating for someone who is not fluent in Japanese. For those who watched this subbed episodically, there unfortunately is also no feature to view it in that form so you miss out on having a full HD intro. When using the DVD in a laptop, some menus are broken and they don't label the subtitle English tracks between kanji signs, dub dialogue, or English translation. Even in the translation sub there are plenty of errors such as referring to them as the digidestined instead of chosen children.
overall I enjoyed this dual language release, but I personally feel the studio should have waited for all six movies to finish first.”
“Shout factory gives you that collectors feel with blu rays! Can't be found anywhere else. Free posters with most of my purchases. And I'm always displaying this great artwork at my home. I Appreciate the hard work that goes into all of their releases”
“Very much like shopping on the site; particularly cult films. I am willing to pay a bit more on Shout over other retailers because of the occasional bonus; in particular, the posters. Really cool.”
“You guys make it so easy to shop on your website and the few titles I have ordered came fast. The only complaints I have is when I ordered all 4 volumes of Beetleborgs they came so out of order and one at a time I couldn't start watching until the last one, Volume 1, arrived. I enjoyed watching them once I got them all. I had also preordered Digimon Adventure tri. Reunion, fantastic dub, and the only real problem I had was getting the lithograph out of the tube since it was so tight. Other than those minor inconveniences I've had a good experience with your website, shipping and products being of good quality.”
“Being a huge fan of the work Shout Factory does, I prefer to support them directly by shopping on their site directly rather from outside vendors. They somewhat recently redesigned their website to make it even more intuitive to shop on it, which I have very much appreciated. The only thing I wish they would add is a feature so that when one signs into their own account, they can see their complete order history, with a detailed list of titles in each order, and the ability to edit orders should it be required. I recently couldn't remember whether or not I had ordered a particular title because I had in fact pre-ordered it months ago and couldn't find a confirmation email in my inbox confirming that it would arrive at some point. This is the only thing that I feel is lacking in the Shout Factory shopping experience. Other than that, I'm very satisfied with the service.”
