A few months back I ordered a large number of movies, roughly 12-15 movies. I was impressed at first, receiving the first 10 or so movies in two shipments very quickly. Eventually a week later I received what I thought was the remaining 2 movies, unfortunately I received 2 more copies of a movie I was already sent. When I contacted Shout/Scream factory, they apologized for the mix up and explained there was a glitch with my order and would send out the remaining two movies asap. Another week and a half later, those movies had yet to ship. I decided to cancel the last remaining movies, shortly there after, I received a reply stating my order was cancelled due to multiple attempts at trying to process my payment method. I ended up purchasing those movies from Amazon.com with the same card your company mysteriously couldn't process. I received those movies two days later from Amazon without any issue.