During the Scream Factiry 5 year anniversary I ordered 3 Bluray movies. At the time of placing the order, none of the items were listed as out of stock or back ordered. I quickly received 1 or 3 movies. Then things went south. After a week of no news I emailed Scream factory. No response. After another half a week I tried again, got a response but it read that the other two were on backorder. What? Not OK. That should have been mentioned sooner! But because 1 had already shipped I could not cancel the rest too! So I waited another TWO WEEKS before emailing again (no upgrades from SF either BTW) and got a response that directed me to a FAQ page explaining the delay and claiming the rest would be sent that very week. Another week later I emailed AGAIN to request to cancel my order and I finally get an email back saying the items had shipped.... So no communication and over a month before items shipped. This is not a "mom & pop" shop. This is not an indie store. It's a large retailer and this is redicilous. Next time I want a shout/Scream factory release? I'll buy it on AMAZON!