I purchased a pair of hush puppies for my husband, when they arrived there was a crease across the front of the toe, the shoes fit perfectly and we would have kept them, i returned them and then had some medical issues and forgot to check for a refund, i could not find anything in my emails and Amazon just said return accepted. My daughter had a hunt around and found you had contacted me saying there was no fault on the shoe and we had worn them. The shoes was returned with all labels on and in perfect condition apart from the said crease. I was then told i would have to pay to get them back. If this is not resolved i will be taking this to the trading standards. I would like to know what visible signs of wear was on the shoes as only one shoe had been tried on in the kitchen. I have never been accused in my life of returning worn goods and asking for a refund. I am very happy to have a replacement as the shoes were perfect. Order 203 8685547-81