Ordered a new pair of slippers, they arrived faulty as insides loose and insoles not fitted properly or stuck down, this was apparent after just putting them on as they moved so much. Contacted them and sent photos and lots of emails and they insisted this was not a fault! Ludicrous as the quality was so poor. So disappointed as I'd had a previous pair from another company but same make slippers that lasted over a year with insoles still stuck down a year later. Got nowhere with the emails but was offered £4 goodwill which they then did not refund so they couldn't even get that right. Would never buy again from them and would recommend others steer clear, save the hassle and give your business to a company that cares about the quality of items they sell and customer satisfaction. Bunch of incompetent amateurs this company in my experience, never received such bad service in all my years of Internet shopping. It was only a pair of slippers but still a significant purchase. Disappointing and disgusted with Shuperb.