First time I've ever purchased from Shuperb. Will never buy from them again! Bought a pair of Yukon Croc sandals that arrived the day before we went on holiday. To my dismay one of the Crocs had a big scratch on the top of the sandal in an extremely prominent position. In normal circs the sandals would have been returned but I needed them for my hols. As a result of photographed the damage and sent pics to Shuperb querying if they would be willing to make some form of gesture. To be honest I would have been happy if they'd offered either a discount of £5 or £10 or a discount off my next purchase. No acknowledgement was received and only after a week and whilst on holiday and a 'chaser' e-mail did I eventually get a response. The big scratch was described as 'general wear and tear' and I was advised nothing could be done. Damaged footwear and rubbish customer service. Please endeavour to spend your money elsewhere.