Didn't spot the return small figure to add to the original order until I needed to return, not prominent enough. Second boots ordered were lovely, but not a lot of choice of special shoes/boots to be honest although would check out your webpage again. Out of pocket a long time as 10 day refund as I was also buying a replacement pair. It's usual to do separately by mail order but not such a long wait for the refund. Also too much information and rules to read through regarding returns, not sure I would have ordered if I had spotted them earlier. So overall good to very good, but not great.