Shoes arrived were a completely different colour to those advertised on the website. The Customer Service representative I spoke to was as helpful as he could be but ultimately all they could do was refund the item. I put poor as I had been searching high and low for the item in that particular colour for some time, Shuperb looked perfect but ultimately fell short. I couldn't order from them again as what you see on the site isn't what you receive so what's the point. I may as well go into a shoe shop, close my eyes, spin round with my hand pointed out and choose whatever pair of shoes I land on when I stop. Won't be coming back.