I purchased a pair sketcher shoes from shuperb, the shoes arrived minus the memory foam insoles, I had to return them but shuperb insisted that I had to send photographs of the shoes to them before they accepted that I could return them, photograph to show that the memory soles were missing. Why should I have to go to all the trouble of sending photographs of the shoes showing that the memory foam inserts were missing, it was a black and white case, the shoes should have NEVER been dispatched to me in the first place, they were never checked before they were sent out totally their fault and a lack of quality control on their behalf and inconvenience to me....... I did eventually receive a replacement pair of sketcher shoes but there was not a letter of apology or reason why the shoes were sent out to me in the first place minus the memory foam sole inserts, i will not be using shuperb again for any further purchaeses of shoes !!