Not impressed with the sizing of product or service. Although the product was exactly what I wanted the size 3 was the fit of a size 6!! The product states unisex, however clearly this was not a size 3 female size and therefore far too large. When I queried this I wasnt impressed with the patronising replies and sent the product back for a refund. However even that seemed an issue - I paid £21.49 and was refunded £12.99 instead of £16.49 (minus the £5 they deduct for postage. When I queried the amount I received the following reply: ' As you recieved £2 discount on your original item, we had to deduct that as well as the £5 for using our prepaid returns label from the original price of the shoes which was £19.99. Hope this makes it clearer to understand your refund.' Needless to say I'm not impressed with the service and shan't be ordering from, or recomending Shuperb to friends and colleagues as you clearly are not Shuperb!!!