On the phone we were promised one free return if the shoes did not suit. That turned out to be if you wanted an exchange and not a return. The lady's shoes were very narrow. I tend to always fit in a 5/38, but I could not get into them. Unfortunately there is no free pick up by Hermes or other similar firms from a central point and the shoes had to go sent from the Post Office. £3.50 was deducted from my refund. I think the company should arrange for a cheaper method of return.
8 years ago
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