Needed boots quickly to replace broken pair for upcoming holiday. Phoned to enquire about express delivery, and was told (on a friday, before 12 noon) that I should receive them on the following Tuesday if I paid for the express service. On Tuesday, I received an email saying they had been dispatched. I consider this to be extremely poor. In addition, part of the reason I ordered from the company was the information in the delivery section that all deliveries within the UK were Royal Mail. As I was to be out at work during the day, I could collect from the local sorting office with relative ease. I think they used DPD in the end. Fortunately, a kind neighbour took delivery, but it was not at all what should have happened, or what I was led to expect.