I tried to return a pair of shoes as they were the wrong size. My elderly, disabled mother hadn't been able to tell me that her feet had swollen. I received the shoes on 30.11.17 and posted them back on 28.12.17. I understand the 30 day policy, but I believe I missed the deadline by one day, which was unavoidable over the Christmas period. They were a gift and I was not told that they were the wrong size until the day before I returned them. Now I am told I cannot get a refund. I don't want a credit note, as you do not have the size I need.
7 years ago
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