Returned a sale item for an exchange (did not fit) and was only offered a refund with postage deducted. Not sure how this does either me or the company any good. All they've done is cover the cost of the postage and lost a sale and a future customer. Called to query and just got the company policy line quoted back at me, with no explanation as to why this is a sensible policy. Rubbish service and will never use this bunch of rip-off merchants ever again.
7 years ago
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