There was confusion as I had an email saying my order had been despatched but never arrived. In the end I had to call them to find out and there had been a mix up over the shoe sizes resulting in the order not being despatched. However until I rang no-one had informed me, and these were two pairs of school shoes I was waiting for. I was promised faithfully they would arrive on the Thursday (too late for one child) but they did not arrive until the Friday. Again I complained. I was told I could have 10% off my next order! but 10% of nothing is nothing! I would prefer a partial refund on this order. I was told they could not so this and have been offered a credit note. The staff I dealt with were nice, but there lacks pro activity. Both times I had to do the chasing, which is poor show if I've been told twice when to expect the deliveries.