I was really disappointed that I returned the boots (which I loved) for a smaller size. As far as I was aware, I simply wanted to exchange sizes. Unfortunately I was refunded my money, less the postage - Which is FREE????? Despite helpful customer service responses, the company have refused to let me re-order a smaller pair at my refund amount. REALLY, really disappointed that I’ve been made to pay postage for an innocent mistake.
6 years ago
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