Anonymous
Generally okay if the item you want is in stock... But I would strongly advise against ordering anything that is "due in a few weeks" and I definitely wouldn't recommend using a Cyclescheme voucher. The communication and aftercare when things go wrong is absolutely abysmal. I ordered £3k of bike and accessories. One of the components was due in a couple of weeks, the rest was in stock. I received an email that my bike build had been booked in and was given a delivery date for my bike. The delivery date came and went. No communication at all. I contacted Sigma to be told that the component had been delayed. Only because I chased was the rest of my order sent. A couple of months passed by. No communication at all. I contacted Sigma only to be told that the component had been delayed further - by a whole year. The delay might not be their fault, but the lack of communication is. Because I ordered on the cycle to work scheme a refund was not possible. And instead was told I had £379 store credit. In the meantime I'd made an order for cash so asked if they'd be able to refund and apply some of my store credit. I was told that someone would contact me to discuss. After a couple of weeks I chased Sigma (again!) to find out how to use my £379 credit as no one contacted me. And I was told that no, they couldn't apply the store credit to my previous order. So I've been messed around, ignored, and have had nothing constructive offered to help with the situation. All I have is store credit to buy some stuff that I don't really need or want. I've been given a hollow apology - but actions speak louder than words. When things go wrong, how a company responds can make the difference between customer loyalty and never using that company again. I will not be recommending Sigma Sports to my cycling friends.
2 years ago
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Sigma Sports has a 2.4 average rating from 19 reviews

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