Ordered a quality Cannondale Hybrid bike online from these people with a few 'mild reservations' as I'd not used them before. However, the bike was discounted in the 'January Sales' as is often the case in January with bikes (it's probably the best time of the year to buy a new bike from a retailer). The bike I bought though was listed as 'ex-stock with their supplier', however, I noticed that Sigma Sports took my Card payment for the bike almost immediately on placing the order and shortly after advised me of the likely despatch date etc. Some several days later though I get an email from them to advise that there was some delay with my bike order but with absolutely no explanation as to why. I enquired by email as to what was the cause of the delay but couldn't seem to get a sensible or meaningful reply from then. I explained at this point that I'd probably be looking to cancel the order though if the delivery date was going to exceed another 7-10 days (which seemed pretty reasonable to me) but also asked if they could provide me with a Confirmed Delivery Date for the bike, however, I did not receive any response from them with regard to that. A few days later, I decided to cancel the order and did actually receive a prompt email confirmation of the cancellation from them, but as yet, I'm still awaiting the refund for the bike - which they said could take up to 5 days - of £999. No doubt their Cash Flow will have been greatly improved while that sat on my hard-earned cash all this time, but from my point-of-view, after this first experience of Sigma Sports, I don't think I'll be using them again in a hurry.