I made several purchases of Silipint products. I received a bowl with a 'dirty mark' embedded in the center. I also received 16 oz glass in what is their Hippy Hops line, ("supposedly" a multi-colored, swirly variegated pattern, but mine just looked like a smudgy mess that I was not happy with, so I called and asked the company if I could exchange those. I felt I received 'defects'. My phone call would not be resolved at that time, but rather, I was piped to the voicemail of the President/CEO and left a mssg. Well, first off, the the Co President(?) Alex would not return my call, but instead sent me an email, to which I fully outlined the problems, and asked for an exchange (on those unused items). He replies with all this defensive, righteous, narcissistic B.S basically treating me like I am fully ignorant and blind, and asking for photos, etc. I could tell I was just wasting my time and in the end it would just be an exercise in futility. Additionally, Right after my 1st purchase, I was asked to write review in exchange for a good percentage off a next order, which I did, then come to find out the coupon code (which I had to call in about because the one first issued didnt work!) the one verbally given to me as a replacement only worked for 'some' items, not for others that I wanted to purchase. I do NOT think this is a company that cares about full customer satisfaction (though they claim to be on their website), and my own customer experience was only met with disrespect and un-resolve! I think this co is shameful.