Your pricing is very competitive but I found the ability to effectively communicate with you frustrating. I got an email and text saying my eye prescription expired and to pay $20 to get a prescription renewed. My prescription had not expired and then I dealt with this odd back and forth email and text once a day. I would write and say my rx had not expired the next day I get a text saying they will check. Then they check and say the office has to fax approval. Then the next day they text and say the approval was missing info etc. Basically it took a week to get this resolved and I know if there was a way to speak to someone on the phone it could have been resolved in minutes. I am supportive of not having phone support for basic things but as cheap as your pricing is, I am not sure it is worth the communication gap when issues occur.