Simple Contacts Reviews

4.54 Rating 675 Reviews
88% of reviewers recommend Simple Contacts
Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
"Very easy to place order and upload prescription!"
Posted 4 hours ago
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"My contacts didn’t show up and I placed the order the 7th for one day ship soooo where are they ???"
Posted 8 hours ago
"Simple ordering process the contact showed up when they said."
Posted 14 hours ago
"The best ever!"
Posted 15 hours ago
"Loving the ease of the exam and ease of ordering! Saved me a trip and extra costs of going to the eye doctor this year. I’ve been wearing contacts for 25 years and this service is a lifesaver to working parents with active school aged kids who are busy!"
Posted 16 hours ago
"Good service and price."
Posted 17 hours ago
"Great company! Contacts always arrive on time and in the greatest packaging. Love y’all!"
Posted 17 hours ago
"It is hard to get in contact with anyone. The phone number does not work and if you send a message it is days before you hear back. The next time I get contacts I will probably go somewhere else because of this. I have been working out of town for two weeks and the Delivery was supposed to be here and it’s not. I need to know how it gets delivered and guess what I still can’t get in touch with simple contacts how convenient for y’all."
Posted 18 hours ago
"Working with Simple Contacts was very easy. I would only ask that the response and turnaround time for processing be improved."
Posted 20 hours ago
"Wonderfully easy. Love the connivence. Would like to see a larger selection."
Posted 23 hours ago
"The service was awful. I sent in my prescription with a bar code included and paid for one day shipping. The package came a week later and was the incorrect prescription. I was told they would not refund me because the boxes were opened. I will never use this application again, it is just as much of a hassle as going to the eye doctor and now I’m not only out of money but of contacts as well."
Posted 1 day ago
Hi Leticcia, thanks for your feedback on your recent order! I just sent you an email to follow up on your concern. I hope that we could at least provide some insight into the verification process along with the full context for why you received the incorrect Rx on your order.
Posted 19 hours ago
"Am pleased with your service so far. From online eye exam, contact prices, free shipping, and received contacts in a timely manner. Thank You..."
Posted 1 day ago
"You sent me the wrong contacts and have been impossible to contact about it I will never be using this service ever again"
Posted 2 days ago
Hi Frank, thanks for your feedback on your recent order! I see we've already been in touch via text, and will just need you confirm the incorrect Rx our distributor shipped so that we can report this error to their warehouse before sending a replacement. Please connect with us there, and we'll get you taken care of, thanks."
Posted 20 hours ago
"Great deal. Fast shipping."
Posted 2 days ago
"I saved a lot of money! The ordering process was easy. Will definitely be recommending to friends."
Posted 3 days ago
"Prices are great and very good CS."
Posted 3 days ago
"Every experience I have had with this company has been a terrible one. From back ordered contacts, to having to verify an up to date prescription. Not quite sure why I keep giving them the benefit of the doubt, but To top it off, j paid for overnight shipping for my past 3 orders and didn’t get it until 5 days later! Customer service is either nonexistent or they just simply don’t care either. I have reached out to them several times and didnt even get a response back. Don’t waste your time."
Posted 4 days ago
Hi Andrea, thanks for your feedback on your recent order! Just sent you a text and email to follow up on your concern. Please connect with us there, and we'll get you taken care of, thanks.
Posted 3 days ago
"Service was excellent. Emails/texts to keep me aware of my purchase."
Posted 4 days ago
"This is the best contact delivery service I’ve ever used. So quick and convenient. I got my prescription renewed in no time and was able to get more contacts. I will definitely be taking this route again. It’s so nice that it can be done on your own time, it feels like you’re buying time."
Posted 5 days ago
"Very quick service, and they allowed me to get contacts when I didn't hear back from my doctor. I love the communication through text and the user-friendly app."
Posted 5 days ago
Simple Contacts is rated 4.54 based on 675 reviews