I needed the handrail quickly and delivered on a particular day. They pilled out all the stops and it came as requested. The quality all round is fine & met expectations; pleased with the look and finish. I did expect some fitting tips; I recalled having seen the need to drill pilot holes in the wood but couldn't find anything on the website when I looked again. The wallplugs provided were far too small for the fixing screws; I used larger and drilled a size up but without an electric driver it would have been too tough. As it was two screwheads got chewed and will need to be replaced be replaced.