Richard F
Very nice handrail at a decent price, however the customer experience was not the best, as the delivery window of 3 days to 3 weeks is terrible to expect a customer to accept. Delivery company Tuffnell you cant track, so you have to stay in all day and wait. They need to understand we are are all customers with exacting expectations, and when a company doesnt keep you informed and when you have to contact for an update, the attitude was we are busy, no apologies just you will get it when we get round to it. So in order to expand as a company they need to up their game on customer service and drop the attitude when customers expectations are not met. Customers dont empathise nor are interested how busy a supplier is, it's the suppliers issue not the customers, however basic information on progress does help.
5 months ago
Read Reviews has a 4.60 average rating from 1,812 reviews

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