Hand rail comes with plastic screw on fixings which hold decorative steel end caps. The difficulty is that the plastic screw on fixings have to be aligned exactly central to the circular banister rail which can be very difficult- there are no pre-drilled holes or template. I ordered 2 rails - one of the rails had faulty plastic end / steel caps which meant that the steel caps keep falling off the plastic fixing - Went through customer support to get these replaced ....still waiting. Took over 10 days to get the rail and now waiting to get replacement caps.
4 months ago
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Alice, Customer Support

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