Simple Health is a really convenient way to get birth control, and I used them for a while. I am highly sensitive to birth control and finally found the perfect one. After doing so, I suddenly received an alternative. This was not an issue, for I did sign up for the alternative if the brand was unavailable. After a great discussion with support, I unsubscribed from the alternative and received the one I needed. However, my next refill came around, and I got the alternative AGAIN. I contacted support, and they said that I didn't unsubscribe from the alternative, so I went back through myself to change it and even left a note explicitly asking for the brand that helped me the most. I got a confirmation email a few days later, approving my shipment. You guessed it, the ALTERNATIVE. After that, I canceled SH. Besides this whole ordeal, SH is a great company and makes receiving birth control simple and easy. If you are sensitive like me, be aware that alternatives may be sent even if you specifically ask not to get them.