My order took a long time but after a couple emails to bring some attention to the issue, it was resolved quickly and was in my mailbox within a few days. In that process, the Ella that I had also requested was forgotten but the birth control made it before I ran out of my last pack of my previous prescription which I really appreciate. I had a unique situation when it comes to the type of BC that I need and the doctors at Simple Health really listened to my concerns and explained why they chose the pill that they did for me. They also offered other options and explained those options well.