My experience with SML was horrible! I will never use SML again, and would not recommend SML to anyone. I used SML for loading and unloading in connection with a move (4 bedroom house) from Chicago, Illinois to Knoxville, Tennessee. During the loading, SML's movers destroyed a very expensive Thomasville mahogany china cabinet. I took photos and called SML and reported the damage at the time it occurred. I also noted the damage in the paperwork I signed when SML's movers finished the loading. SML sent me paperwork, which I completed and submitted to SML's claims department, along with photos of the damaged China cabinet, within one week. It has been nearly FIVE MONTHS since I submitted my damage claim to SML and I have not received any response from the company, despite calling SML's claims department six times and leaving messages (you always get voicemail when you call SML's claims department, never a real person).