I requested a team that has some experience packing a truck for a long move - from MN to CA. I got a team that haphazardly packed the truck, leaving items in the storage unit, with room on the truck. When we wanted them to stay and repack at 3:30 pm, they said couldn't due to another move. This required hiring additional movers to unpack the truck and repack, successfully putting all items from the storage unit on the truck. I will NEVER hire SML or whatever movers they sent again. I will also be sure to let Penske and my friends know how terrible the service is, to assure that Penske does NOT list them as referred movers.