I would rate the experience somewhere between "acceptable" and "good". The 4 guys were punctual (actually about a half hour early). Unfortunately, we weren't at home when they arrived so we pulled into the driveway to see them wandering around the exterior of the townhomes. They weren't wearing any sort of uniform, so it was at first difficult to identify who they were and their purpose for being there. It appeared that some neighbors were also concerned because we saw a couple police cruisers pulling into the next driveway and scoping out the situation. The police cruisers left once they saw that we were moving furniture in and out of the townhouse. The guys were nice and polite overall. One of the 4 guys mentioned that he just got out of prison recently and he asked if he could take a bag of clothes that my husband was going to donate to GoodWill. I don't mind helping out people in need, however it made me slightly uneasy to leave him alone with our valuables given that information. Overall, they were fast with moving our furniture and other home goods which we appreciated. I didn't see them use any of the moving blankets we provided however. They also broke the shelving system on the wall going up the stairs from the basement while trying to move a sofa. I understand that it was a tight fit but they might have taken more time and care to avoid breaking the shelves. They also scratched the hardwood floors a little bit (even after I cautioned them not to drag the furniture). The customer service team was good - it was easy to set up the service and modify the arrival time. We also like the price of the service - it was much cheaper than hiring a moving company.