Not sure how to rate our experience. The crew who loaded our rented truck in sub- zero weather in the midwest showed up promptly, were good guys, and polite. They had not received, from what we could see, any training or education on how to load a truck. They did their best and will, no doubt, improve with experience, but they could have used some seasoned guidance. The crew unloading our truck out west were clearly led by an older man who knew what to do and how to teach his 2 man crew. That and better weather made a huge difference. I would use SML again but that first 3 man crew really needed my husband’s help!