Neither of the crews they sent out had any experience. Often times I had to help with angles and ideas on how to move items. The loading crew stacked multiple wooden chairs and tables on top of each other and we had many damaged items. Items they ruined.....Kitchen table with multiple gashes and missing paint, every kitchen table chair with gashes, broken jewelry stand and loaded it upside down so that all chains and items were knotted, gashes in bedroom furniture, put hole in new house trying to fit something that wouldn't fit. Just a terrible experience and they were not efficient at all. I will never use SML again and I recommend you don't either! I will be surprised if they even respond to this email and review.