Let me summarize what the problems were- EVERYTHING! DON'T do it! If you use SML you are going to have your time and money ripped off. Now looking back at the whole process and problems with SML I feel pretty stupid for having used them in desperation to get a sooner move date after they screwed me out of the move date we had initially agreed on and for which signed a service contract had been done. I also erroneously thought I was getting a better price...until I figured out they had ripped me off resulting in an astronomical total charge of over $1200 collected from my checking account in 3 different increments including an unexpected charge of $675 the day after service to move a single box truck full of furniture that about 30 minutes away. They did not keep their word on a single detail. I moved to a tiny house of about 800 sq ft so I only moved enough from my storage unit to fill the 800 sq ft except for 4 items of furniture that I had them off load to a storage shed about 20 feet from the front door of the house. I know the following text has some grammatical errors but I am trying to get this out as quickly as I can in order to hopefully keep others from getting ripped off and get myself back to work. I will include some details in the body of this review in hopes that it helps some other poor customer keep from getting duped by these crooks. Details follow but the summary is this: They fumbled on every part of the deal. They massively overcharged me. There was a lack of transparency about the service contract and how the charges would be racked up. They kept me off and on the phone for hours. The crew was late. They overcharged me by several hundred dollars. The crew wasted an hour of time after showing up later than they had promised 2 hours before they arrived. They marked the invoice for a start time that was 13 minutes prior to their arrival. The third set of charges they took out of my account included being charged for the 13 minutes prior to arrival. I also got charged for the time they wasted trying to get the refrigerator through a door that was narrower than the refrigerator was wide according the tape measure. I initially spent hours on the phone with SML. They kept messing up the service contract such that I had to sign 4 different ones then they had they called the day after we finally had had a signed and accepted service agreement to let me know they wanted $125.00 more dollars than we had agreed on in the prior service agreements. Then after they had messed the service agreement process up thoroughly such that it took 2 days to get it done they had said they no longer had availability for a crew to move me on the day we initially agreed upon and would be the middle of the following week before they could move me. I gave up at that point and went back to calling my list of comparable movers at which time I found that they too were all booked up for at least 3 or 4 more days. I was on a time line. I felt like SML should try to help me given that they had basically screwed me out of the planned move date by way of their process and administrative errors. I called SML back, expressed my concerns, and asked to speak with a manager. I was then connected to a nice lady named Brandy in lower management who helped me at least get a move date only one day later than the one we had agreed on several days before. I only actually used the SML service to move was because there was one very nice and professional lady there named Brandy that seemed to have gotten everything straightened out including getting me an earlier move date that I was able to get otherwise. There plenty of options for the move date I chose before I wasted my time on SML for 3 days only to be told there was no way they could get a crew there on the date indicated on the first 2 signed service agreement. Then on the day before the set move date they called, wanted another $125 and to ask if the crew could start between 8 and 9 AM on the move date. I already had plans related to the move that filled the morning hours up. I agreed to meet them at 9AM or a little before. I got there at about 8:50 AM to meet the moving crew and truck. They called me and said it would be between 10 and 10:30 AM before they got there. They arrived at 10:58 AM. I noticed on the work order sheet that they wrote the time down as 10:45 AM on a pre-filled invoice. I didn't worry about that little bit of a misrepresentation and cost until I discovered the SML had charged my account again for more than the original cost quote was altogether. The moving crew themselves weren't bad but they wasted almost an hour trying to get my refrigerator into the kitchen through a door that clearly was too narrow by way of the measurements. They took the doors off of the refrigerator and tried all kinds of angles but it was clear to me that it just wasn't going to work. After about 45 minutes trying they finally gave up, went back to the door that the prior refrigerator of the same size had gone through with ample clearance, and then put the doors back on. And here is the worst thing of all... the next day they billed my account for more than the initial quote they gave me and that I had already paid. Then when I called SML back and spoke with a manager named Sandra who was not pleasant and quickly assured me that SML was totally in the right here, emphasized the small print on the much belabored service agreement, and that I would get no further help from SML because as she put it "You are wrong!" I should have stuck with the All My Sons Moving who I have gotten personal recommendations on but skipped over because when I called them back after SML botched the process including our agreed upon move date which caused me to start all over again the day before I was supposed to move. All My Sons and others were booked up for days past my move date. That is the only reason I called SML back and asked them to do the right thing and honor the initial service agreement and get me moved on the date we agreed on. Then I took the SML bait because they were able to move me only one day later than they had initially agreed on. If you add up all of the costs associated with the move caused by SML including extra rent on 3 different places (was paying separate rent at hotel for my son who had been in Covid quarantine since coming home from Florida), the $675+ dollars above the agreed upon and reasonable cost for SML services, and additional weekend of utility charges, hours of time during the evenings and work day...all together this move to a tiny house with 4 total rooms 30 minutes away costed me over $2,000.00. Do yourself a favor and call ANY moving company other than SML.