This company was recommended by a friend, I did get a great quote but the person handling the quote process was awful. He called and left me 1 message and his call was returned the same day but I had to leave a message (at this point the closing was about 10-12 days out.) I called again about 4 days later, I had to leave a message. A few days later my mortgage broker contacted me and said that the rep emailed her and said I wouldn't respond to any of his efforts of communication. Long story, but I was very disappointed that he 'threw me under the bus' when it was he who had let the paperwork lag!