I'm buying out my lease car Been just about a month requesting Simply IOA to send my bank( I'm taking a loan out to buy the car) a binder I was promised 3 weeks ago that it was sent out and it wasn't I had spent countless of hours reaching out to these people just to get a simple binder to be sent to my bank so I can buy my lease car it happens that they put the wrong PO Box number or didn't finish adding the PO Box number as per my bank Which they even called on my behalf Don't know what the problem is with this company but didn't know that adding 1,2,or 3 numbers was so difficult My bank rep spoke to this guy Charles -he is rude and needs some people skills Kept on putting us on hold ,than says he is working on it Well it's now 4:45 pm,since this morning he has been working on the correct PO Box number "REALLY" I DOUBT THAT!! This is the 3rd time I have been LIED TOO! Not taking it anymore!!