Terrible customer service on Christmas Eve… My son and I took ourselves to Sinclairs to choose a special gift for my wife. We were met with an extended wait where the shop did not appear overly busy. After a member of staff clearly became free from a customer, I approached to make enquiry about a necklace I had seen in the window. I managed to gain their attention and started trying to initiate a conversation when the male refused to take me on and completely ignored me. I then took about 5 minutes to locate a female member of staff who said she could not help and said she would find someone else. This took an abnormal amount of time and at this point, the experience was less than enjoyable. The person assigned with helping with the necklace in the window then walked past without acknowledgment and when I questioned another member of staff regarding their whereabouts, I was met with a rude and sarcastic response. As a result of the rudeness, shocking customer service and an all round terrible experience, i felt I had no choice but to leave the shop empty handed and extremely disappointed.