“Very angry. My granddaughter got ears pierced religiously kept clean week later one disappeared into her ear. Upshot doctor sent her to hospital . She still wore the other one , which, lo and behold disappeared into her ear. Doctor in hospital said holes were too big for earrings they put in . My daughter got no satisfaction from sinclairs. £40 down the drain and a disappointed and a very upset little girl with infected ears”
“Worked for this guy and refused to pay my last week's wages. He tells the customers he sends their watches away for repairs but does it on the premises. The cleaner stole my Oyster and swapped it with hers. Was wondering why it shows that I was travelling to Putney when I had nothing to do in the area. This place was a joke..
Mr. Peter Vara, I'm still waiting for my wages and I will remind you about it until I get it”
“Always happy with friendly service.I phoned up to order gift voucher to be sent to me rather than go 30minutes to shop.
Very helpful.
I bought my special birthday and my daughters 40th jewellery at Sinclairs.Wouldn't go anywhere else.
Great choice of jewellery.handbags and household clocks and fineware.”
“Terrible customer service on Christmas Eve…
My son and I took ourselves to Sinclairs to choose a special gift for my wife. We were met with an extended wait where the shop did not appear overly busy.
After a member of staff clearly became free from a customer, I approached to make enquiry about a necklace I had seen in the window. I managed to gain their attention and started trying to initiate a conversation when the male refused to take me on and completely ignored me. I then took about 5 minutes to locate a female member of staff who said she could not help and said she would find someone else. This took an abnormal amount of time and at this point, the experience was less than enjoyable. The person assigned with helping with the necklace in the window then walked past without acknowledgment and when I questioned another member of staff regarding their whereabouts, I was met with a rude and sarcastic response. As a result of the rudeness, shocking customer service and an all round terrible experience, i felt I had no choice but to leave the shop empty handed and extremely disappointed.”
“My daughter and I attended Sinclairs jewellers in Inverurie yesterday to get her ears pierced for her 8th birthday. We were reassured by both the Sinclairs website, which calls the Inverness ear piercing system "fantastic, safe and simple" and by the Inverness website which says it is "safe and gentle". My daughter's experience was anything but.
Both of the carriers got stuck on the earrings and then unfolded what felt like an eternity with her in a lot of pain as the assistants fiddled with the carriers to try to remove them from the freshly pierced ears. I had been filiming this to show her dad, but quickly stopped filming when I realised something was not right. That much was abundantly clear from the face of one of the assistants who was visibly panicked/stressed by the situation. I gave my daughter my hand to squeeze and as this went on I was very alarmed and asked the assistant what had happened to which she replied it had '"got stuck". By this stage my daugher was squealing in pain and uncontrollably crying.
Thereafter I would have expected a high level of customer care but my daughter was told "it would still have hurt if it hadn't gone wrong" and "sometimes one gets stuck but I've never seen both get stuck - you were unlucky". I was quite frankly shocked and very suprised that I was asked to pay since in her own words it had "gone wrong" but I just wanted to get my daughter out of the shop as quickly as possible to be able to comfort her. I cannot believe they are using this system, especially on children, since there is a known issue with it.
Having contacted both Sinclairs and Inverness Piercing today, I am no more satisfied that the system is safe or gentle, nor was there any improvement in the standard of customer care from Sinclairs. If I could give zero stars, I would.”
“I required to have my engagement ring increased in size!
I never noticed that it was close to closing time so it was my fault as such.
However the small short brown haired assistant was not in the best of moods
and when it came to taking the size of my finger she refused to take my word
for it and went with her own size? It didn’t matter how much I protested?
Anyway I blamed myself for not noticing the time. The ring did not fit as I
expected and it was the same difficult assistant so I paid the £120 and left.
So I had to go to another jeweller and start all over again! Anyway be aware
that I had a much nicer experience and it only cost me £30??????? So all in
all I will not be going back to Sinclairs! Sadly I have shopped there for many
years and have lots of their ornaments dotted about my house even a very
large monkey head by Matt B! 😢”
“I'd been desperately searching for a specific pair of Ti Sento ear charms and Sinclairs had them. Never ordered before and never heard of them either. The service was superb, fast, I was kept well informed and well packaged goods. I am delighted with my purchase and the service received. I will definitely consider Sinclairs in the future.”
Hi Laura,
Thank you so much for your positive words. It's great to hear that you finally found what you were looking for on our site! It means a lot to the Sinclairs team that you took the time to share your experiences online and we look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hello,
Thank you so much for giving us a perfect rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and we enjoy taking the time to add attention to detail to every transaction, in store or online. We look forward to having you visit our site again in the future.
Kindest regards,
Sinclairs Jewellers
Hi Jackie,
Thank you for your review and for choosing to shop with Sinclairs Jewellers. It's great to hear we had what you were looking for in stock and it arrived with you swiftly! We look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hi Catherine,
We really appreciate your 5 star rating and positive feedback about our family run business. We take pride in catering to our customer's needs the best way we can. Please don't hesitate to get in touch if we can help you with anything else in the future.
Kindest regards,
Sinclairs Jewellers
Hi Glenys,
Thank you kindly for your positive comments about our online service. We are so glad to hear that you liked your purchase from Sinclairs and it arrived quickly. We hope your next visit is just around the corner. Please call or email us if there is anything else we can help you with.
Kindest regards,
Sinclairs Jewellers
“Staff are always very polite and helpful, if you cannot see anything instore they will see if it is available to order. On line ordering very prompt and easy”
Hi Patricia,
Thank you so much for giving us a perfect rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and it's great to hear our staff made your transaction a pleasant one. We look forward to having you visit either in store or online again soon.
Kindest regards,
Sinclairs Jewellers
Hi Kate,
Thank you for your review and for choosing to shop with Sinclairs. It's great to hear we had stock of what you had been struggling to find and look forward to having you visit our site again in the future.
Kindest regards,
Sinclairs Jewellers
“I bought Willow 'Two Together' for my daughter and son-in-law who have just had twins and they love it. Sinclairs were exellent and let my know about a delivery delay because of the bad weather but they still arrived very quickly. Thoroughly recommend Sinclairs.”
Hi Angela,
Thank you so much for giving us a perfect rating and for recommending our family business to other consumers. Customer service is of utmost importance to us and we enjoy taking the time to add attention to detail to every transaction, in store or online. It is also great to hear there wasn't too much of a delay on delivery with our recent spell of bad weather here in the UK. We look forward to having you visit us again in the future.
Kindest regards,
Sinclairs Jewellers
“I ordered a gift for my friend last Wednesday, as two days before she had lost her mum and wanted to send her a little something, and was advised by email that it had been despatched later the same day. However, as to date this gift has not been received !! I know we had adverse weather conditions but this is embarrassing now as I feel like I appear that i don't care.”
Hi Jane,
We are deeply sorry to hear that your parcel has not yet arrived and of your friend's recent bereavement. We have been in touch privately with you and are doing our very best to locate the parcel. Unfortunately our Standard Delivery is not fully tracked but this rarely causes any issues as you may have seen with our other reviews. We have currently refunded your postage charges and please rest assured that we refund the rest of your order in full if it is deemed to be lost.
Please accept our sincerest apologies once again under these difficult circumstances.
Kindest regards,
Sinclairs Jewellers
Hi Helen,
Thank you for taking the time to review your purchase with us. We are very pleased to hear that our staff and couriers made your transaction a pleasant one. Please do check out our social media pages or mailing list for promos that you might be interested in. We look forward to seeing you again soon.
Kindest regards,
Sinclairs Jewellers
Hello,
Thank you for your review and for choosing to shop with Sinclairs Jewellers. You're happy - we're delighted! We look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hi Amanda,
Thank you so much for your positive words. It means a lot to the Sinclairs team that you took the time to share your experiences online even though the item you ordered was not suitable and we look forward to having you visit again in the future.
Kindest regards,
Sinclairs Jewellers
Hi Linda,
Thank you kindly for your positive comments. We are so glad to hear that you liked your watch from Sinclairs and your transaction with us was fast and competitively priced. We hope your next visit is just around the corner. Please call or email us if there is anything we can help you with.
Kindest regards,
Sinclairs Jewellers
