“Very angry. My granddaughter got ears pierced religiously kept clean week later one disappeared into her ear. Upshot doctor sent her to hospital . She still wore the other one , which, lo and behold disappeared into her ear. Doctor in hospital said holes were too big for earrings they put in . My daughter got no satisfaction from sinclairs. £40 down the drain and a disappointed and a very upset little girl with infected ears”
“Worked for this guy and refused to pay my last week's wages. He tells the customers he sends their watches away for repairs but does it on the premises. The cleaner stole my Oyster and swapped it with hers. Was wondering why it shows that I was travelling to Putney when I had nothing to do in the area. This place was a joke..
Mr. Peter Vara, I'm still waiting for my wages and I will remind you about it until I get it”
“Terrible customer service on Christmas Eve…
My son and I took ourselves to Sinclairs to choose a special gift for my wife. We were met with an extended wait where the shop did not appear overly busy.
After a member of staff clearly became free from a customer, I approached to make enquiry about a necklace I had seen in the window. I managed to gain their attention and started trying to initiate a conversation when the male refused to take me on and completely ignored me. I then took about 5 minutes to locate a female member of staff who said she could not help and said she would find someone else. This took an abnormal amount of time and at this point, the experience was less than enjoyable. The person assigned with helping with the necklace in the window then walked past without acknowledgment and when I questioned another member of staff regarding their whereabouts, I was met with a rude and sarcastic response. As a result of the rudeness, shocking customer service and an all round terrible experience, i felt I had no choice but to leave the shop empty handed and extremely disappointed.”
“My daughter and I attended Sinclairs jewellers in Inverurie yesterday to get her ears pierced for her 8th birthday. We were reassured by both the Sinclairs website, which calls the Inverness ear piercing system "fantastic, safe and simple" and by the Inverness website which says it is "safe and gentle". My daughter's experience was anything but.
Both of the carriers got stuck on the earrings and then unfolded what felt like an eternity with her in a lot of pain as the assistants fiddled with the carriers to try to remove them from the freshly pierced ears. I had been filiming this to show her dad, but quickly stopped filming when I realised something was not right. That much was abundantly clear from the face of one of the assistants who was visibly panicked/stressed by the situation. I gave my daughter my hand to squeeze and as this went on I was very alarmed and asked the assistant what had happened to which she replied it had '"got stuck". By this stage my daugher was squealing in pain and uncontrollably crying.
Thereafter I would have expected a high level of customer care but my daughter was told "it would still have hurt if it hadn't gone wrong" and "sometimes one gets stuck but I've never seen both get stuck - you were unlucky". I was quite frankly shocked and very suprised that I was asked to pay since in her own words it had "gone wrong" but I just wanted to get my daughter out of the shop as quickly as possible to be able to comfort her. I cannot believe they are using this system, especially on children, since there is a known issue with it.
Having contacted both Sinclairs and Inverness Piercing today, I am no more satisfied that the system is safe or gentle, nor was there any improvement in the standard of customer care from Sinclairs. If I could give zero stars, I would.”
“I ordered a gift for my friend last Wednesday, as two days before she had lost her mum and wanted to send her a little something, and was advised by email that it had been despatched later the same day. However, as to date this gift has not been received !! I know we had adverse weather conditions but this is embarrassing now as I feel like I appear that i don't care.”
Hi Jane,
We are deeply sorry to hear that your parcel has not yet arrived and of your friend's recent bereavement. We have been in touch privately with you and are doing our very best to locate the parcel. Unfortunately our Standard Delivery is not fully tracked but this rarely causes any issues as you may have seen with our other reviews. We have currently refunded your postage charges and please rest assured that we refund the rest of your order in full if it is deemed to be lost.
Please accept our sincerest apologies once again under these difficult circumstances.
Kindest regards,
Sinclairs Jewellers
“The item I ordered is apparently no longer available even though it was still advertised on the website.
This was an item I had been looking around for , for quite a while so my initial euphoria upon finding it and ordering it was replaced with huge disappointment when your e-mail arrived stating that you no longer stock this item and it was incorrectly advertised on the website.”
Hi Sharon,
Thank you for taking the time to review your purchase with Sinclairs. As per our terms and conditions our website shares stock levels with our high street store and on rare occasions, such as busy sale times there may be a discrepancy with the stock available to purchase. Unfortunately the item you ordered was unavailable and we are very sorry to have had to disappoint you. Items reduced in the sale are often discontinued lines and we are therefore unable to re-order from the manufacturer. We hope you found the communication and refund process prompt and also hope this does not put you off purchasing from us again in the future.
Kindest regards,
Sinclairs Jewellers
“First of all when I received my product the box was battered and already been used once before, as well as the item! The box was upside down when delivered to me. Once open I could see that the clock face was open? I followed the instructions and I had noticed the clock face wouldn't rotate back into position. Also I noticed there was a scratch mark on the rear of the clock, where it hangs up on the wall, therefore this clock has already been used once before. I am very disappointed with this item as it was a retirement present and not able to use it straight away!”
Hi Alan,
We are very sorry to hear that your retirement gift arrived broken. We try our utmost to package all items securely and wish we were able to deliver personally all across the UK, however as with most businesses we do have to put our trust in couriers to deliver your order. As part of our in store procedures, we normally unpack all items and check them over. The clock had been tested and was found to be working correctly before dispatch therefore we must conclude this to be a rare and unfortunate case of being damaged in transit. We can only apologise profusely regarding the scratch you have found at the rear of the item and can assure you this does not indicate use by another customer, only testing by ourselves in our store. We have taken all the necessary steps to ensure you have received a replacement or refund as per your choice and hope this does not prevent you from shopping with Sinclairs again in the future.
Kindest regards
Sinclairs Jewellers
