I was told I would be charged 1377 Euros for my car rental from Florence airport for two weeks. They provided no documentation when I picked up the car. When I took it back I asked for a receipt of what my credit car would be charged and the woman at the counter said she couldn't do it right then and that I would have to wait 15 minutes or so. I had a flight to catch so I left. Four days later, after i got home, I got the bill on my credit card--more than 3000 Euros!! I wrote to them and they replied with a bunch of falsehoods, claiming we had two additional driver (we had only one), that we got an upgrade (when I showed up in Florence they gave me the keys to the car with no discussion about an upgrade) and that I had returned the car with an empty gas tank. But the woman at the rental counter had advised me to do this saying I should pay for a full tank when I rented it and then I could return it empty--it was better for me that way. So I agreed. Don't deal with these people!