I originally hired a car from your company for the dates June 20th - July 1st. The car had concerning driving issues with the wheel alignment. The car constantly drove to the left with myself having to use such force to keep the wheel align and not veer off. After a few days I deemed my safety at a hire risk and made the decision to drive from Byron Bay back to Gold Coast to return the car. Returning to the Gold Coast I rang the customer service number, the person I spoke to was very understanding and accomodating, put a file through for myself and told me I would hear back from Coolangatta within the hour. Two hours had past and I was sitting at Coolangatta with no phone call. I rang customer service back up and spoke to someone who was less then helpful. She told me she tried ringing Coolangatta and Surfers Paradise and no one answered and there was nothing she could do. I then drove to the airport myself to follow it up. The first caller rang me back and he was more than helpful. I returned the car and was provided another car, however, this cars communication system was not working, nothing worked on the touch screen. Not being locals it was vital we had navigation. I returned to the service desk at the airport to let them know, the wait time was going to be far too long as I had already spent half my day chasing this issue up on my holiday and paid for a car hire with issues. I went back to the car, Josie, the staff member at the airport came out to the car to help me. Joise herself couldn't get the communication system working and rang another staff member. This staff member also struggled with the communication system, however, he did get it working. I asked what I need to do if it happens again and he said he wasn't sure he jut pressed things around for awhile. After finally leaving the airport after spending an entire day on this issue the communication system stopped working again. I wasted a day on returning the first Car to get another doggy car