I was one of the thousands of airline passengers impacted by the Crowd Strike software update that triggered a global IT outage, beginning July 19, 2024.
My July 21st flight was cancelled three hours before departure and re-booking options through the airline were not able to get me home in time for work on Monday. Greyhound buses were sold out so my only option was to rent a car.
As expected, rental car options were limited. What was not expected was the price gouging by the rental car companies, including SIXT, with outrageous One Way-Fees. SIXT charged (and taxed @25%) a $700 One-Way Fee! I had my rental car for approximately 12 hours and paid $1601. You really know how to take advantage of desperate travelers. Shame on you.
I contacted SIXT customer service and they basically said "too bad". I submitted a PRICE GOUGING complaint to the Minnesota Attorney General.
9 months ago
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