I rented a car at Atlanta Hartsfield Airport. I took a video of the entire car since it had numerous scratches and paint damage. This car should not have been rented out. I returned the car eight days later and was told everything was good by the employee at the return lane. Two weeks later, I receive a bill for $275.00 claiming that I had damaged the passenger side mirror. I called customer service and told them about the video. I sent it to them at the email address provided. I even told them the time spot in the video showing the pre-existing damage to the mirror. I heard nothing back from them until today. Obviously, they ignored my email and the video as they are demanding payment. I tried calling the number and got no answer. I resent the email and video to them requesting that they response to me. I would not recommend renting a car from them. I have rented countless cars over the years and never had anything like this happen.
3 months ago
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