Avoid! Avoid! especially if you prepay online. Our flight was delayed due to weather, plus construction at Schipol airport were we landed, another hour delay. Pick up was for twelve o'clock. Was in long line at ten minutes to 12. Got to counter 12:10. They gave the car away!. Easter weekend! Cost us 800euro for an upgraded car plus the online payment of 800 dollars. We had no choice and they knew that ( Easter weekend l.They didn't care take it or leave it was their attitude. Tried to fight it when we got home with the company we booked the car with kept saying they understood it was wrong will take care of it but they never did. We just gave up.