Do not rent from this company. Booked and paid for a rental in Dec 2019 for a March 2020 rental in Brisbane. Needed to cancel the rental and the cancellation fee was the full price of the rental including drop off fees and taxes over $500 AUD. Contacted them 6 weeks prior to rental. They do not allow you to talk with them, only by email and quit answering your emails after they deny your a refund. Note this was during the COVID-19 crisis where all companies were being reasonable. SixT uses Eastcoast rentals in Australia to provide cars. They good cars and service but were surprised by the SIXT approace and had no influence over the policy.