You claimed you had bars in stock that could be with us in a few days so we ordered 2 items from you rather than your rivals as you offered a free gift with the bars. Once we'd ordered AND PAID you admitted you didn't have that colour. It then took 2 weeks and several contradictory emails until I lost patience and then the headset finally arrived two weeks later. You offered to refund me for the bars (and I hope you have) but then a week later sent another email saying everything was on its way including the bars. I have to wait now to check my MasterCard statement as I do not trust what you claim to have charged and later refunded for - as you can probably understand So that is why I have ticked Poor - to be fair your service has been good in the past but I've now lost confidence in Skates. Meanwhile Skates Plus did not have the bars in stock either but this was clear on website. They did have another item we needed which they sent as promised within a few days. Wish I could be more positive but different staff seem to make different decisions about what's in stock, what's been delivered and what still needs doing so the stream of emails became quite frustrating