“Rude, arrogant and don't care, will avoid at all costs in future, sometimes when it seems to be to good to be true it is, shame as spent alot of money with them but wasn't cooperative ir anything and the free scooter pack is ridiculous and unworthy of giving out imo”
“My son's scooter which is less than a month old and has hardly been used because of such poor weather, is looking extremely scruffy as the gold wrap that it is covered with ( not paint ) is bubbling up , pitting and falling off. I contacted skates, they are not interested they have my money and won't recognise that the product is faulty. Avoid these charlatans..”
“I bought a scooter deck for my grandson and forks. There was no brake or rods in the parcel. Also they offered free grip tape which didn’t come. I have emailed and phoned but had no response. I am very angry as this is a Christmas present”
“I have made a recent purchase from skates of a skateboard and a skate board/scooter helmet. It clearly states on their website and showed a picture of a Free sticker pack promotion you got with the items. When it arrived we were disappointed to see some stickers but not the ones advertised. They added in 3 I love skates sticker instead of a sheet of brand and pictures stickers. I got in touch and the my came back and said “as far as they can tell” I needed to order scooter products to get them. Great when a company doesn’t even know how a customer promotion works. So I went back with images from their own site and explained a) the site isn’t that clear and makes it look like it’s for all purchases not just scooter related and b) I had made a scooter product related purchase. A week later and still no response. I believe this company is quick to grab the money but when it comes to morals and integrity they fall short. This may be a dispute over stickers but from a customer service point of view picture the way this company dealt with my request/problem and imagine how would they managed yours or your warranty claims etc. Very poor show skates. First and last time buying anything from you guys.”
“i've bought a scooter for my son, was too big for him and i’ve decided to return it ( not in the same box that it was delivered,which was just a normal unbranded box). the cost was 38£,after nearly a month i’ve received a partial return of 20£ because i didn’t sent it in the same box. so they decided to charge me 18£ for the box?? this is unacceptable and unprofessional! i won’t buy from them again”
“i've bought a scooter for my son, was too big for him and i’ve decided to return it ( not in the same box that it was delivered,which was just a normal unbranded box). the cost was 38£,after nearly a month i’ve received a partial return of 20£ because i didn’t sent it in the same box. so they decided to charge me 18£ for the box?? this is unacceptable and unprofessional! i won’t buy from them again!”
“It's a shame that you have to give one star because they really dont deserve it. I ordered new skates for my daughter on Saturday, paid for 24 hour delivery, the still have not arrived on Wednesday, the do not reply to my emails, they do not answer the phone, shocking service, will be going into the shop tomorrow to have a conversation with them.”
“Absolute joke of a company. Paid for next day delivery and 5 days later still not got.. tried numerous time to contact them , finally got a call back saying they would refund delivery charge but no idea when I would get goods, they assured me they would track my order and get back to me, well they havent.. so contacted credit card company to sort it as you have no chance of these idiots contacting you..”
“Please be careful when ordering items from Skates.co.uk.
Ordered an item last week, expected next day delivery but it still hadn't been processed when I logged in to track my order. It took me chasing to find out what was going on, and after numerous attempts I finally heard back from them. The item was out of stock but still advertised on their website however they had already taken my money so I'm now out of pocket for another week until my refund completes.
I always try to give companies the benefit of the doubt but unfortunately this has happened THREE TIMES now and TWICE to a friend.
Not using them again, as clearly they cant stock take or keep their website up to date.”
“Wrong advertising resulting in wrong skates being sent. I’m not a skate expert but had to explain the difference to them. The communication doesn’t happen unless you chase first and then it still isn't there. The phones are never answered. I’m going to have a very unhappy birthday girl this weekend due to lack of customer service provided. Yes I understand re bad weather but when Yodel refused to collect the day before you could communicated that your customers especially the one that rushed about that day to return your mess up and send proof I have done it. Still trying to sort your mess and keep being cut off your chat. You made an error now sort it. There is other options of sending not just Yodel.”
“Staff are complete idiots !! As for the management side ..... just a complete joke. Spend your hard earned money at a decent company, who will actually send the goods and provide after care support.”
“Terrible customer service.
Left my son devistated before Christmas ordered and payed for a deck that they couldn't give me after waiting 2 months I had to ring them and they said they had getting a email last month saying the deck was no longer available but never thought to tell me.. Thanks skates!!!
I am now waiting on a refund only been waiting a month been told by skates that PayPal are at fault and have refunded me as an e check but on further research I have found out it's not anything to do with PayPal surprise surprise when googling it and speaking to PayPal it says an e check is sent only when there is not enough money in the persons/ company's account to cover the refund at that time.. So david you told me fibs,again!
This tells me that maybe this company is struggling financially so be very careful when ordering from this company!!!”
“Ok as long as you have no problems with the order, then customer service is really poor and be careful with returns as they will tell you if they decide it isn't in perfect condition you wont be getting your money back. Also dont rely on their advice they will tell you parts will fit and they obviously don't really have a clue, maybe a good price but thats it poor company to have any dealings with post sale.”
“customer service is diabolical. got confused on certain specs of a scooter part and told me to use my eyes and look, in which i was still confused as not enough details were provided about compatability. i recommend buying off skatehut.co.uk or doggscooters.co.uk as this website is dismal. DO NOT BUY FROM HERE!!!!!!!!!!!!”
“Ordered longboard wheels and bushings 29th july and was shown on their website as being in stock and usually use another website that had none in stock took a chance on skate uk. Seems it was a mistake as they were due for delivery Next Day ETA Tue, 1 Aug and the day they are due i get an email saying.... Upon speaking to our warehouse team, they've advised that your order became temporarily out of stock after an unexpected influx of demand. And when i contacted them they tried to say i ordered them while out of stock !! which they most definetly were not, so do not trust the website when it says things are in stock and get it by a certain date as when it does not come you get fobbed off with being told it was your fault and they seem to forget the email they sent already admitting it was in stock but their order system is useless come on guys n gals get your act together and stop treating customers badly if you dont have it in stock SAY SO instead of saying 5 left in stock then we can go elsewhere if you cant deliver on time SAY SO instead of making out you can so we can choose if we want to wait or go elsewhere before we part with our money to you
people order next day because they WANT it next day
very disappointed in the way you run your website
even more disappointed that you make the customer out to be at fault
when you cant provide the service you CLAIM you provide
its been 5 days since i ordered for next day delivery and im STILL waiting”
“Ordered two sets of skates to be delivered on Saturday and paid for special delivery for our twins birthday and only ine turned up, leaving one very upset birthday girl!
Spoke to the company who said they are out of stocks and they cannot help me !!! Not happy.”
