“customer service is diabolical. got confused on certain specs of a scooter part and told me to use my eyes and look, in which i was still confused as not enough details were provided about compatability. i recommend buying off skatehut.co.uk or doggscooters.co.uk as this website is dismal. DO NOT BUY FROM HERE!!!!!!!!!!!!”
Hi there,
I am sorry you've received your good in this condition.
However, we have no record of you contacting us?
Please email us and we'll be able to get this sorted for you.
Thanks, we look forward to hearing from you!
“Sir I brought my grandson a MADD Gear MGP VX5 Extreme Scooter of you on the 27/10/15 it was Delivered with a very very damaged box and as this was his Christmas present I was not very happy at all but you gave me a £5 discount but when my grandson opened his present at Christmas we thought it looked alright but it was definitely not for a start the handlebar does not tighten up at all and the front wheel is out of line and nothing can be done to put these things right we told our grandson oh it's ok just use it which he tried but no luck and now it just sits there as it can not be used at all it cost me £229.95 which to me is a lot of money when I have saved such a long time to get him this and now all it does is just sit there My order no was 863553 I do hope you can help in some way as my grandson is so upset by all of this my name is Mrs Anita Puddy Address is
2 Jerounds
Harlow Essex
CM19 4HE
Thank you”
Hi there,
I would firstly like to apologise for the hassle caused here!
I can see that £5 was refunded for the damaged box, put through by my colleague on 29th October.
However, we have no records of any contact made since ordering.
Please email us at sales@skates.co.uk with some images of the clamp being loose, and we'll be able to go from there.
Please be aware that, unfortunately, due to no contact being made until now, we may not be able to cover this under warranty, but we are more than happy to have a look and see if we can.
Apologies once again and we look forward to hearing from you.
Regards,
Courtney
“I should of got my order on the the 6 of Jan as it was my son birthday on the 7 of Jan and the stcooter did not come untel the 7 so he at to have it after school wot I was not happy bout because when you have ordered something to come the day before his birthday and it don't come it not very nice because it should of bin here on the 6 so he had it to get up to but at to wait untel after school to have it”
Hi! I'm sorry your delivery was delayed! Please accept our apologies for this. We rely on our couriers to get the goods to you on time, but sometimes there are unavoidable delays.
Please accept our apologies, and feel free to get in touch if there is anything we can do for you.
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Skates.co.uk reviewed by Stuart Greaves
Stuart Greaves
1 Reviews
Published 4 days ago
***AVOID AVOID AVOID**** rude , bad service, ignore you
DO NOT TOUCH THIS COMPANY ********** We ordered a slamm custom scooter for my sons eighth birthday in plenty of time for next day delivery. The following day we received a message that due to a problem with the courier it would not be delivered that day and so would not be here on his birthday. It did arrive the following day and our son loved it. However after around two weeks the back wheel bearings went and soon after the brake snapped in half. After contacting skates they said they woild send out a new brake and bearings for us to fit. We expected to receive the new parts a few days later but got a message telling us that the brake was not in stock andvthey were trying to source one. The parts eventually arrived but the brake would not fit no matter what I tried. After contacting skates yet again they arranged for a courier to pick up the scooter for them to assess and fix. All this was annoying but to be fair the customer service to this point had been well handled. After skates had had the scooter for around a week we got a message to tell us that their tech team could not fit the brake and that despite trying various wheels and brakes they could not find a solution but would continue to try and would inform us when they had solved it. By this point my son was crying every day asking for his scooter. A week went by without word ,we called them on a friday and were told the tech team were not available till monday and they would be in touch then. By now our son had been without his scooter for three weeks and was inconsolable. On monday we received an abrupt and rude email telling us they were unable to solve the problem, and were in fact under no obligation to and that as it was a "custom scooter" it was not returnable and they would be returning it to us. After speaking to trading standards I emailed them sayingthis was unacceptable and asked them to call me to discuss it. I received yet another discourteous reply to say that if trading standards had an issue they would contact skates. Despite numerous attempts to contact them both by phone and email since we had no response until today when someone eventually answered the phone only to inform us that they had no idea where our sons still broken scooter was and that yet again nothing could be done till monday. Our son us so upset its untrue they should be ashamed of themselves. We chose them as a family run specialist scooter supplier over numerous high street outlets only to be supplied a product not fit for use and to eventually be ignored by them in our attempts to solve it. Their actions are spoiling a young extreme sports fan experience of the scootering scene and community. DO NOT USE THIS COMPANY!!!!!!”
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Skates.co.uk reviewed by Stuart Greaves
Stuart Greaves
1 Reviews
Published 4 days ago
***AVOID AVOID AVOID**** rude , bad service, ignore you
DO NOT TOUCH THIS COMPANY ********** We ordered a slamm custom scooter for my sons eighth birthday in plenty of time for next day delivery. The following day we received a message that due to a problem with the courier it would not be delivered that day and so would not be here on his birthday. It did arrive the following day and our son loved it. However after around two weeks the back wheel bearings went and soon after the brake snapped in half. After contacting skates they said they woild send out a new brake and bearings for us to fit. We expected to receive the new parts a few days later but got a message telling us that the brake was not in stock andvthey were trying to source one. The parts eventually arrived but the brake would not fit no matter what I tried. After contacting skates yet again they arranged for a courier to pick up the scooter for them to assess and fix. All this was annoying but to be fair the customer service to this point had been well handled. After skates had had the scooter for around a week we got a message to tell us that their tech team could not fit the brake and that despite trying various wheels and brakes they could not find a solution but would continue to try and would inform us when they had solved it. By this point my son was crying every day asking for his scooter. A week went by without word ,we called them on a friday and were told the tech team were not available till monday and they would be in touch then. By now our son had been without his scooter for three weeks and was inconsolable. On monday we received an abrupt and rude email telling us they were unable to solve the problem, and were in fact under no obligation to and that as it was a "custom scooter" it was not returnable and they would be returning it to us. After speaking to trading standards I emailed them sayingthis was unacceptable and asked them to call me to discuss it. I received yet another discourteous reply to say that if trading standards had an issue they would contact skates. Despite numerous attempts to contact them both by phone and email since we had no response until today when someone eventually answered the phone only to inform us that they had no idea where our sons still broken scooter was and that yet again nothing could be done till monday. Our son us so upset its untrue they should be ashamed of themselves. We chose them as a family run specialist scooter supplier over numerous high street outlets only to be supplied a product not fit for use and to eventually be ignored by them in our attempts to solve it. Their actions are spoiling a young extreme sports fan experience of the scootering scene and community. DO NOT USE THIS COMPANY!!!!!!”
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Skates.co.uk reviewed by Stuart Greaves
Stuart Greaves
1 Reviews
Published 4 days ago
***AVOID AVOID AVOID**** rude , bad service, ignore you
DO NOT TOUCH THIS COMPANY ********** We ordered a slamm custom scooter for my sons eighth birthday in plenty of time for next day delivery. The following day we received a message that due to a problem with the courier it would not be delivered that day and so would not be here on his birthday. It did arrive the following day and our son loved it. However after around two weeks the back wheel bearings went and soon after the brake snapped in half. After contacting skates they said they woild send out a new brake and bearings for us to fit. We expected to receive the new parts a few days later but got a message telling us that the brake was not in stock andvthey were trying to source one. The parts eventually arrived but the brake would not fit no matter what I tried. After contacting skates yet again they arranged for a courier to pick up the scooter for them to assess and fix. All this was annoying but to be fair the customer service to this point had been well handled. After skates had had the scooter for around a week we got a message to tell us that their tech team could not fit the brake and that despite trying various wheels and brakes they could not find a solution but would continue to try and would inform us when they had solved it. By this point my son was crying every day asking for his scooter. A week went by without word ,we called them on a friday and were told the tech team were not available till monday and they would be in touch then. By now our son had been without his scooter for three weeks and was inconsolable. On monday we received an abrupt and rude email telling us they were unable to solve the problem, and were in fact under no obligation to and that as it was a "custom scooter" it was not returnable and they would be returning it to us. After speaking to trading standards I emailed them sayingthis was unacceptable and asked them to call me to discuss it. I received yet another discourteous reply to say that if trading standards had an issue they would contact skates. Despite numerous attempts to contact them both by phone and email since we had no response until today when someone eventually answered the phone only to inform us that they had no idea where our sons still broken scooter was and that yet again nothing could be done till monday. Our son us so upset its untrue they should be ashamed of themselves. We chose them as a family run specialist scooter supplier over numerous high street outlets only to be supplied a product not fit for use and to eventually be ignored by them in our attempts to solve it. Their actions are spoiling a young extreme sports fan experience of the scootering scene and community. DO NOT USE THIS COMPANY!!!!!!”
“Arrived 2 days late. The box is damaged and as it is a Christmas present, I am not impressed at all! Communication is very poor. Emailed 3-4 days ago and still no reply. Contemplating returning this product.”
