Sir I brought my grandson a MADD Gear MGP VX5 Extreme Scooter of you on the 27/10/15 it was Delivered with a very very damaged box and as this was his Christmas present I was not very happy at all but you gave me a £5 discount but when my grandson opened his present at Christmas we thought it looked alright but it was definitely not for a start the handlebar does not tighten up at all and the front wheel is out of line and nothing can be done to put these things right we told our grandson oh it's ok just use it which he tried but no luck and now it just sits there as it can not be used at all it cost me £229.95 which to me is a lot of money when I have saved such a long time to get him this and now all it does is just sit there My order no was 863553 I do hope you can help in some way as my grandson is so upset by all of this my name is Mrs Anita Puddy Address is 2 Jerounds Harlow Essex CM19 4HE Thank you