“A good service, lovely replacement skates as first pair were too small, so the advice given was very helpful. The only thing I would suggest improving on is I've had to ring a lot of times to get through to your customer services team as it seems to go to answer machine most of the time. I left a message twice and no-one rang me back!”
Hi there,
I'm so sorry you had trouble getting through to our customer service team! We are a small group, but we do call back all messages left within 24 hours... so I'm sorry this did not happen in your case.
I will pass all this information on for you.
Please accept our apologies once again.
“my review might have been better if they could find a way to update their website to reflect changes to items stocked. We ordered from them rather than elsewhere for a specific thing which they don't have any more but cannot delete from their webpage! It would also be useful to show what quantity of items are included in a pack (eg bearings) as it is not always obvious to all customers.”
Hi there,
I'm sorry you've had this problem! If you could supply some specific details, I'll be able to look into this and get this sorted.
Apologies once again.
Hi there,
I'm sorry this didn't work for you! Please email sales@skates.co.uk with some order information and the discount code and I'm sure we can refund some money for you!
“I've just bought some from skates go I'm sure it's going to be fine but I tick the box for no emails no advertising no using my information I'm already been bombarded with emails and offers please take me off please”
“The delivery was fast shoes fit their description and image , I can not give an opinion very good because I got the number 31EU, while the had ordered the number 30 EU”
“Ideal board which was out of stock in other places, however I didn't expect the board to come so poorly wrapped. I thought as a skate store they might have had box's at least.”
“Having made an order which was supposed to be delivered the next day, after 5 days I emailed the sales team querying why I hadn't received my goods. I emailed again a couple of days later and again received no response. The following week I telephoned where I was informed my order had been changed to a pre order and I wouldn't receive my goods for approximately 6 weeks (way after xmas) although the customer service team would pass my query to the warehouse department and ask them to call me. Again I had no communication from them. The following week I sent an email to the sales department explaining the situation and requesting a refund. Within the hour a lovely lady replied explaining the product I ordered was out of stock and apologised, offering a free upgrade to a similar product. This item was then delivered to me the next day. Poor service to begin with, however, the quick response from 'Jo' rectifying my situation was dealt with professionally and efficiently.”
“I found it hard to work out which shoes to get for my son (as this is the first pair I have bought). I worked out he needed a two wheeled set as these are for beginners but I couldn't see how to select only two wheels from the filters. Then I found the style my son had originally chosen wasn't available in two wheels and there were only a couple of two wheeled pairs to choose from so I had to ask to ask him to choose again. We got there in the end and he is thrilled he is getting a pair for Christmas.”
“Part of the order was very quick and excellent service but half the order didn't arrive as it was out of stock even tough they had took my payment and took a while for refund as you have to email them maybe look into refund service other than that good quick service”
“Very helpful on the telephone with the ordering, but 2 days later received an email to say the wheel on offer was no longer in stock. Telephoned you the next day and ordered an MGP wheel and brake. The following day received an email to say wheel wasn't in stock. Telephoned you and after initially saying I would take another wheel, I then said I will wait for the MGP wheel to come in. Three days later my neighbour received a parcel from you with a MGP scooter brake and Blazer pro wheel (which was packaged but purple paint work was scratched). I would have returned the wheel but hadn't the time to find a Yodel collection point.”
“One item was not clearly marked as individual so only got one wheel . When trying to order another wheel order went through ok ,only to get an email 24 hours later to say out of stock.. Why are you allowed to order if no stock ? Waiting now to see if you can supply for Xmas . Nine year old won't be impressed with one wheel to put on his scooter ..”
“Delivery service, good, as delivered on time and as per original description. Parcel arrived somewhat damaged once opened. This seems typical for on line purchases. Item in tact but box ripped in places and distorted. What I have come to expect!! Sad but true!”
“Quick delivery and decent selection. I found the website design and layout a bit clunky, and it didn't render well on my phone. I was asked to choose a gift and selected the ABEC 5 bearings. However I never received them. I followed up with an email query about that, and still haven't heard anything. Pretty poor.”
“The product was excellent and arrived on time. However overall there were problems:
The box had been used before and had been scribbled on. Not a good impression if sent as a gift.
There was no list of contents.
No Free skates sticker pack as promised on invoice.
Only 1 alum key was provided when 2 were needed.
The address was wrong which caused some anxiety waiting for the scooter to arrive.
A very good product spoilt by shoddy dispatch. Therefore difficult to rate.”
